Five Major Benefits of Using Social Media for Business

You’ve heard that social media is something you “should” be exploring.  You know the big corporations are on there, but you’re not a big corporation.  Will anyone even care?  Will you be able to keep up with it?  What if someone writes a bad comment?  If your business is not on social media, then they can’t leave bad comments about you, right?  Wrong.  Your clients, prospective customers and their moms are on social media.  They’re going to talk about you whether you’re on there or not!  There are billions (with a “B” ) of people who are active on social media!  Don’t wait for them to come to you, go to them!  Control the conversation and get people talking about your awesome company! 

So, what exactly can be gained by diving into social media?  A lot!  Here are our top five reasons to get out there and create a social media strategy.  

Let’s count ’em down, shall we?  

5) Develop and Nurture Relationships

With social media, you are able to share up to the minute information (and now live content on almost every platform) inviting people behind the curtain of your business.  Here is your opportunity to show clients, prospective clients and your community what you’re all about.  It’s your chance to connect and serve.

4) Position Your Business As the Authority in Your Space

Think about the questions you get all the time, and answer them on your profiles.  If you’re being transparent and giving value day in and day out people will begin to know, like and trust you.  When they need advice in your field, you’ll be the one they turn to and when they eventually need the products you offer, they’re more likely to buy from you. 

3) Learn about your customers and their experience with your product

Wondering what kinds of products your ideal client would be interested in? Ask your social media followings what they’re struggling with in your area of expertise. Through comments and messaging, you can glean information about the products you already offer, and even what new products you can develop to solve their problems. 

2) Manage Your Brand Reputation

Respond immediately to questions and even negative comments for the whole world to see.  Transparency is key, and people will take notice that you’ve addressed the issue and resolved it quickly.   

1) Drive Traffic to Your Offers and Build your Email List

This is your end-game: nearly everything you do on social media should lead to building your list.

Having a million fans on Facebook is all well and good-but what if Facebook goes down?  What if Instagram disappears?  You need a list, and social media is a great way to build it!  

A great strategy for this is creating an opt-in offer.  That’s just something that you can give them in return for their email address.  For example, you can create a checklist or free ebook that your ideal client can’t resist, and post about it often. 

Once you have email addresses, you can reach out any time you like with offers, promotions, surveys and just to say hello.  With email, you can get in front of your best prospects on the regular, and give VALUE.  They’ll keep coming back for more. 

We haven’t even talked about increasing your bottom line.  That is not guaranteed just by being on social media, but if you’re accomplishing some or all of the above, then you know the sales are going to be coming in.  Word of mouth has always been one of the best, most reliable sources of leads and that is only magnified online.  It’s up to you to control the conversation!

Have I convinced you yet?  I’d love to chat with you more about how I can help you get started. I offer content workshops and one on one consulting to help you create a plan to reach more people online!  Sign up for a free 30-minute call to see if we are a good fit.  

It doesn’t have to be overwhelming…promise!


  • Lillian Schaeffer

    This is some great information, and I appreciate your point that social media can help you connect with and learn about your customers. My sister and I have been talking about starting a business together, and one thing I’ve been thinking about is social media. It’s such a big thing today, and it seems like it would be a very useful tool for a company to use. If we end up starting this business, we’ll definitely make sure to use it as effectively as possible. Thanks for the great post!

  • philips05

    Very innovative and useful tips to improve business while using social-media. This will prove very helpful for those who are interested to work on social medial to enhance their business.

    • Stacey Post author

      Thanks so much! I really appreciate you taking the time to comment!

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